Refund Policy – Virtual Office

At Qdesq Realtech Private Limited, we value your trust and strive to provide a seamless experience for your virtual office needs. To ensure transparency, we have outlined our refund policy clearly below.

Payment Terms

All payments for virtual office plans must be made in advance via online payment methods or bank transfers. These payments are collected by Qdesq Realtech Private Limited.

Document Provision

Qdesq, in collaboration with its verified third-party vendors (partner coworking spaces), will provide the necessary documentation required for Company and/or GST registration. Please note that it is your sole responsibility to obtain the applicable registrations. Qdesq and its partners are not liable for any rejections from government authorities.

Refund Eligibility

To ensure customer satisfaction, we offer a flexible refund policy under the following conditions:

• You are eligible for a full refund only if the draft agreement has not been signed and approved by both parties (you and the space partner).
• Once the draft agreement is signed and approved, refunds will not be processed— except in the case of government rejection, as detailed below.

Refunds in Case of Government Rejection

If your application is rejected by the government authorities, we will assist by providing additional documentation. However, if the application is rejected twice, you may be eligible for a refund, provided the following conditions are met:

• Rejection letters must be submitted to us within 60 days of your payment date.
• Refunds will not be issued for rejections due to application errors.
• If you request a refund before signing the agreement, you will receive a full refund (excluding certain charges mentioned below).

Please note: Payment gateway charges and documentation charges are non-refundable under all circumstances.

How to Request a Refund

To initiate a refund, please raise a support ticket by emailing virtualteam@qdesq.com.

Include the following in your request:

• Reason for the refund
• A copy of your cancelled cheque

Our internal team will verify your request within 48–72 hours. Once approved, the refund will be processed within 21 working days, and the amount will be credited to your bank account or original payment method.